Support
At Softmarc, our Customer Support Team is here to assist you — wherever you are in the world.
We don’t just support our solutions — we use them ourselves every day. That means we understand your challenges and can offer real, practical solutions fast.
Whether you need technical assistance, product guidance, or expert advice, Softmarc gives you dedicated access to our knowledgeable team to help keep your business running smoothly.
Submit a ticket
Log a support request and track its progress via the TCC portal
Remote access
Download the remote access app to enable direct support
Knowledge base
Search our FAQs for step by step answers to your queries
Please be aware...
Support for 3DEXPERIENCE R2023x is scheduled to end on November 22, 2025.
Softmarc technologies provides a structured lifecycle for each software version.
Upgrading to a more recent release helps you take advantage of the latest innovations, enhanced stability, and updated tools. We suggest reaching out to your Softmarc Technologies representative to explore upgrade possibilities and prepare your systems in advance.
We recommend checking your notification preferences and ensuring your email is correctly set up. If the issue persists, please contact your Softmarc Technologies support representative for assistance.
To upgrade Java for 3DEXPERIENCE, download the supported Java version from the official Oracle or OpenJDK site.
Update the environment variables and restart relevant services to apply changes.
To submit a Softmarc Customer Care support request, log in to the Customer Portal and click on “Submit a Ticket.”
Fill in the required details and attach any relevant files before submitting.
To identify the DSLS Computer ID, open the DSLS License Administration Tool and go to the “Licensing” tab.
The Computer ID will be listed as “Computer Identifier” in the license server details.
To configure the DSLS client, open the DSLS License Administration Tool and enter the license server’s Computer ID or hostname under the “License” tab.
Click “Add” or “Apply” to save the configuration and restart the application if needed.
